Frequently Asked Questions

I am having problems paying, what should I do?
Last Updated a year ago

Rule number one: please contact us straight away. You can do this by telephoning to 01886 888445, or by email to Please cite your customer reference. You will be answered by friendly and understanding staff who want to help. Don’t ignore the problem. Don’t worry. Contact us.

We have several ways in which we can help to solve payment difficulties; for example, by arranging more frequent, smaller instalments over a reasonable time-period. Before we start, we will check your account carefully and ensure you are paying the correct amount and are using the best payment method for your circumstances. We prefer Direct Debit and this is the default method, but there are other methods you may prefer that we can discuss with you. Again, please don’t try to ignore debt as that just compounds the problem.

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