Frequently Asked Questions

How do I dispute my account?
Last Updated a year ago

If you do not agree with the amount you have been charged, it is essential that you contact us. So that there is a written record, it is preferable for everyone that you do this either by letter to our Head Office or by email to, citing your customer reference, and giving full details of your reason(s) for disputing the account. This makes it easier to follow up and helps everyone in the process of resolving the problem which is our aim.

If you don’t tell us quickly that you disagree with a bill, certainly within a month of the problem arising, it makes it much more difficult for everyone as you may receive further bills that you dispute. Our aim is to respond to you within one working week but please note that disputes are handled by our appointed solicitors and agents. Particularly in complex cases, this can take a little time.

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