Frequently Asked Question

If you do not agree with the amount you have been charged, it is essential that you contact us.

For financial queries, it is best to have a written record of your enquiry to avoid any misunderstanding, so we advise you contact us either via the Helpdesk System (www.bettsestates.com/help), by emailing our Customer Services Team on residents@bettsestates.com, or by writing to our Head Office at Betts Estates, Bank House, Great Witley Road, Martley, Worcestershire, WR6 6PB.

Please ensure that any correspondence includes your ENVIR Number (this will be at the top of your Annual Service Charge (ASC) bill). In your correspondence, you should give full details of your reason(s) for disputing the account.

We will confirm receipt of your enquiry and pass it to the correct department for a response and resolution.

Please make sure you contact us as quickly as possible if you disagree with a bill, certainly within a month of the problem arising, so that we can act quickly and avoid any similar issues with future correspondence with you.

Our aim is to provide you with an initial response within one working week, but please note that disputes are often handled by our appointed solicitors and agents, so more complex cases in particular may take a little longer. We will always do our best to keep you up to date with progress.