Frequently Asked Question

It is the responsibility of Betts Estates and our appointed Solicitors and Agents, Waldrons, to act fairly, properly and reasonably, recognising our duty of care.

All residents entered into a contractual obligation to pay Service Charges when they purchased their homes, and this should have been explained clearly to you at the time of purchase. If you do not feel you received adequate advice at the time, please may we refer you to your purchasing solicitors for further information.

The annual service charge is shared between all properties, and the provision of management services is dependent on receipt of payments. As such, non-payment of your service charge affects everyone on the site and can result in services having to be reduced, or other residents becoming liable for your payments, if there is a “joint-and-several” liability in place, as is the case on some sites.

Non-payment may also result in the debt being pursued formally through the courts and the debt being registered against your property. This may affect your credit rating and ability to sell without our consent unless payment is brought up to date.

The above aside, we are here to support our residents so, if you are genuinely struggling to pay, please get in touch with us as quickly as possible so that we can do what we can to help you.

If you need to speak about payments for any reason, please contact us via the helpdesk (www.bettsestates.com/help), via email residents@bettsestates.com, or give us a call on 01886 888445 citing your ENVIR number, which can be found at the top of your Annual Service Charge bill.

Betts will always respect your privacy but reserve the right to hold the relevant information and inform other residents of a shortfall in Service Charge payments, subject always to existing Data Protection legislation.